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FamTic — Support / FAQ (English)

This page is generated from the English section of the bilingual support page. Both say the same thing; edit support.md, never this file.

No. FamTic has no sign-up. It never asks for an email address, phone number, or password — open the app and you can start using every module immediately.
Your device is identified by an anonymous Firebase Authentication ID that only the app can see.

The person who creates the fam (the owner) opens Fam management and issues an invite code.
Everyone else enters that code, picks a character and a display nickname, and requests to join.
The owner approves the request. Until it is approved, the joiner cannot see any shared data.
Invite codes expire after 3 days, and the owner can stop a code at any time and issue a new one.

Save the recovery code shown in Settings while you still have your old device. Entering it on the new device restores your membership in the same fam.
For a paid fam, the purchase itself also works as an anchor: Restore purchases on the new device brings the fam back.
⚠️ Without a recovery code and without a purchase, the anonymous identity is the only proof of membership. If it is lost, ask the owner to send a fresh invite code.

Yes. Solo mode is free forever and includes every module. Solo data is stored on your device only.
When you later create a fam, everything you built up in solo mode is migrated over — nothing is lost.

Every item carries a sharing scope: everyone in your fam, selected members only, or only me. “Everyone” means everyone in your own fam — it is never public.
FamTic has no public feed, no timeline, no search and no matching with strangers. What you write never leaves the fam you invited.
The scope is enforced by server-side security rules, not just hidden in the UI — items you are not allowed to see are never delivered to your device.

Yes. Anniversaries can be registered on the solar or the lunar calendar, so lunar birthdays and memorial days land on the correct date every year.
You can be reminded on the day, one day before, or seven days before.

All reminders are local notifications scheduled on your device — there is no server push, so they work offline, but they do require notification permission.
Open iOS Settings → Notifications → FamTic and confirm notifications are allowed. Then check Settings → Notifications inside the app for the reminder timings you enabled.

Using FamTic with a family (creating a fam and inviting members) is unlocked by a single one-time in-app purchase — it is not a subscription and does not auto-renew.
Only the owner pays. Everyone the owner invites uses the fam for free, with no extra purchase.
Solo mode stays free.
Moved to a new device? Use Settings → Restore purchases.

Yes. While you use FamTic for free, a single Google AdMob banner sits at the bottom of the hub screen. FamTic uses no interstitial, rewarded or video ad formats.
Buying Remove Ads — or Together Unlock, which already includes it — makes the banner go away.
The first time you reach the hub, FamTic explains why it is asking and then shows the iOS App Tracking Transparency prompt. Declining is fine: every feature keeps working, and the banner is limited to non-personalised ads.
In the EEA and the UK an extra consent step follows the ATT prompt, and you can reopen it any time from Settings → Ad privacy settings.
Full details are in §7 of the Privacy Policy.

In the app: Settings → Delete account & data, then confirm twice.
If you are the owner, deleting removes the whole fam — every shared module document, all member profiles, and the invite codes — and then deletes your anonymous account.
If you are a member, your member profile and your own entries are removed and your account is deleted; the rest of the fam is untouched.
Recovery codes and purchase-restore anchors are invalidated at the same time, so a deleted account cannot be brought back with an old recovery code.
Deleting the app from your iPhone removes all solo-mode data stored on the device.

Shared items are stored in Google Firebase (Cloud Firestore), Seoul region (asia-northeast3), so fam members stay in sync. Solo-mode data never leaves your device.
FamTic does not collect your name, email address, or phone number. The nickname you type is a display label you choose yourself.

Please email lovelsh.support@gmail.com with: